Shipping policy

Shipping Time:

Orders typically take 7-15 business days to ship, depending on the carrier. Please allow an additional 1-3 days for order preparation, quality control, processing, and tracking updates. Shipping to remote areas, islands, or sensitive products (such as liquids, chemicals, powders, branded items, or weapons) may take longer, up to 25-40 days.

There are some factors affecting shipping that are beyond our control, including:

- Weather conditions
- Holiday seasons
- Errors by the shipping company

Despite our limited control over these variables, we will make every effort to keep you informed using all available information at our disposal.

Taxes and Duties:

Please note that placing an order with us does not cover any potential customs taxes or duties that your country may impose on incoming packages. It is your responsibility to handle these charges. If you need clarification on the rates, kindly get in touch with your country's customs office.

Important: Onlix Store cannot be held accountable for any delays caused by the customs clearance process in the destination country. The timing of releasing your package rests solely with the customs authorities, and we lack control in this matter.

Order Cancellation:

If you wish to cancel an order after payment, please contact us, and we will endeavor to assist you. However, we cannot guarantee cancellation due to orders being swiftly forwarded to the warehouse. If processing or shipping has already taken place, we are regrettably unable to cancel the order, requiring you to initiate a product return.